Shipping & Returns
General UK/Ireland Shipping
Everything at S&F DESIGNS is designed, cut and made-to-order in Leicester, UK. S&F DESIGNS is a solo show, run by me, Shannon Furniss. I complete every part of the design, production and packaging process (and even drive them to the post office myself!). This is why all products have a 14 day delivery period, from order date. This gives me time to physically make your product, package it and for the post office to deliver it. When the products are ready to be shipped, they are sent using Royal Mail. Our UK/Ireland cost is £4.00.
I am currently trialling international shipping for anywhere in the world. I will be aiming to have the wait period from order the same as the UK (two weeks), but it could be up for 3 weeks wait, depending on your countries delivery service. International orders are also going to sent using Royal Mail, and our international delivery price is £12.95.
Any international import duties and taxes are charged once your parcel has reached your country, and those charges must be paid by you, the recipient. Unfortunately, I have no control over these charges, and if you have any questions about these charges, I would advise you to contact your local customs office.
Due to my products being hand made-to-order, I am unable to offer returns. However, I am happy to exchange your item for a new size, colour or product of the same monetary value. Please return your item back in the condition it was sent, with all labels attached. For returns address, email firstname.lastname@example.org.
Also, email , if you have any shipping/returns questions.